Sûreté du Québec: phone numbers to reach a police officer
Emergency: 911. Non-emergency: your local station's number. 310-4141 and *4141 have been withdrawn since June 2026.
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In an emergency, call 911. To speak with a Sûreté du Québec (Quebec's provincial police) police officer in a non-emergency, the phone number to call is that of the station serving your municipality. The Sûreté has been withdrawing its 310-4141 and *4141 lines since June 2026. Its "Nous joindre" page gives a general number, 514 598-4141. In this text, "police officer" refers to women and men police officers alike.
Emergency: 911
The Sûreté du Québec "Nous joindre" page says it at the top: "For any emergency, dial 9-1-1". It covers any emergency situation that threatens your safety, that of others, your property or the environment.
The Sûreté specifies that certain unorganized territories, certain Indigenous communities and Nord-du-Québec do not have direct access to 911.
Sûreté du Québec numbers
| Number | What it is for | Sûreté page |
|---|---|---|
| 911 | Any emergency | Nous joindre |
| Your local station's number | A situation that is not urgent | Trouver votre poste |
| 514 598-4141 | General number, listed under "Centre de réponse aux citoyens" | Nous joindre |
| 1 800 659-4264 | Centrale de l'information criminelle, confidential and anonymous reporting | Centrale de l'information criminelle |
Source: Sûreté du Québec website, pages consulted on October 11, 2026.
310-4141 and *4141 are being withdrawn
The "Retrait des lignes 310-4141 et *4141" page announces the gradual withdrawal of these two lines, region by region, starting in June 2026. The Sûreté writes there that these lines will not be replaced.
During the transition, the lines remain accessible and play an automated message that directs you to the right service. In the exclusive towing zones of the highways in the metropolitan region, where signs show *4141, the Sûreté asks you to call 911 in case of a breakdown or collision.
Finding your station's number
The "Trouver votre poste" tool is on the Sûreté website. You enter the name of your municipality and it shows the station serving your territory. If your municipality is not listed, "Voir la carte" does a search by proximity.
The Sûreté has 120 stations, its "Relations avec les municipalités" page writes: main, auxiliary, secondary and highway stations.
The Centre de réponse aux citoyens
The Centre de réponse aux citoyens gives you a phone appointment with a police officer, without travelling. Its page cites minor collisions without injuries, mischief, fraud and theft under $5,000, and lost items. The appointment is set within less than 48 hours. To call, the Sûreté refers to the contact information on its "Nous joindre" page.
Reporting a crime: the Centrale de l'information criminelle
The Centrale de l'information criminelle answers at 1 800 659-4264, 24 hours a day, 7 days a week. Reporting there is confidential and anonymous. It also offers the "Signalement d'un crime" online form and the address cic@surete.qc.ca.
Two tricks to remember this number, on a phone keypad. The first: 1 800 659-4-AMI. The second: OK-X-GANG. These memory aids are ours, not the Sûreté's.
The Sûreté writes that it is not possible to file a complaint about a crime online. The victim of a criminal act contacts their local police station.
Writing to the Sûreté
The "Nous joindre" page offers online forms, including the request for information and the comment or suggestion. A request for information is handled within five business days. General Headquarters is at 1701, rue Parthenais, in Montreal.
The numbers 514 598-4848 and 1 877 598-4848 on the "Zone médias" page are those of the information officers. They are for media representatives.
Is your municipality served by the Sûreté?
The Sûreté serves 1042 municipalities and territories spread across 86 RCMs and equivalent territories, according to its "Relations avec les municipalités" page. Section 50 of the Police Act gives it jurisdiction throughout Quebec.
- Section 70 requires that the territory of every local municipality be served by a police force
- Section 71 assigns to a municipal police force the municipalities of the Montreal and Quebec City metropolitan communities and of the census metropolitan areas in Schedule E, except those of the RCMs of La Côte-de-Beaupré, La Jacques-Cartier, L'Île-d'Orléans and Vaudreuil-Soulanges, which are served by the Sûreté
- Section 72 assigns the other municipalities to a municipal force if their population is 50,000 or more, and to the Sûreté if it is under 50,000
The "Types de corps de police du Québec" page on Québec.ca, updated on May 22, 2026, writes that the Sûreté acts as the municipal police force for localities of fewer than 50,000 inhabitants, except Drummondville, Saint-Hyacinthe, Rimouski and Shawinigan. You can discover the job in our article becoming a police officer.
Criminal record checks and complaints against a police officer
The Sûreté's "Vérification du casier et des antécédents judiciaires" page describes three checks: for people who work with a vulnerable clientele, for those required by a Quebec law or regulation, and for the criminal record for civil purposes. For any further information, it refers you to the Sûreté station nearest you.
To file a complaint against a police officer, the Sûreté directs you to the Commissaire à la déontologie policière (Quebec's police ethics commissioner).
This text summarizes public documents. It is not legal advice.
Further reading
- Sûreté du Québec: police officer recruitment, step by step
- Contrôle routier Québec: mandate, inspection stations and the difference with a police officer
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Frequently asked questions
How can I contact the Sûreté du Québec?
In an emergency, call 911. For a situation that is not urgent, the Sûreté asks you to contact your local station, whose number can be found with the "Trouver votre poste" tool. Its "Nous joindre" page also gives the general number 514 598-4141 and online forms.
How do you call the police in a non-emergency?
In a territory served by the Sûreté du Québec, you call the number of your local police station. The 310-4141 and *4141 lines have been gradually withdrawn since June 2026 and are not being replaced.
How do you phone the police?
911 is for emergencies. For anything else, the number depends on the police force serving your municipality: the local Sûreté du Québec station or your municipal police force. The police services directory on Québec.ca lists them.
What is the phone number of the police station in Quebec?
There is no single number. The Sûreté du Québec has 120 stations and each has its own. The "Trouver votre poste" tool shows the one for your municipality.
How can I speak with a police officer?
The Sûreté's Centre de réponse aux citoyens gives you a phone appointment with a police officer within less than 48 hours. If travel is needed, the call is forwarded to patrol.
How can I request access to information from the Sûreté du Québec?
The Sûreté's "Accès à l'information" page explains the process. For an event report or a call card that concerns you, you fill out form SQ-3210 and attach a copy of a piece of photo ID with a signature. An event certificate is requested from the Sûreté station in your municipality.
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Sources
- Sûreté du Québec, Nous joindre, consulted on October 11, 2026
- Sûreté du Québec, Trouver votre poste, consulted on October 11, 2026
- Sûreté du Québec, Retrait des lignes 310-4141 et *4141, consulted on October 11, 2026
- Sûreté du Québec, Centrale de l'information criminelle, consulted on October 11, 2026
- Sûreté du Québec, Centre de réponse aux citoyens, consulted on October 11, 2026
- Sûreté du Québec, Relations avec les municipalités, consulted on October 11, 2026
- Sûreté du Québec, Zone médias, consulted on October 11, 2026
- Sûreté du Québec, Vérification du casier et des antécédents judiciaires, consulted on October 11, 2026
- Sûreté du Québec, Accès à l'information, consulted on October 11, 2026
- LégisQuébec, Police Act, chapter P-13.1, sections 50 and 70 to 72, up to date as of August 12, 2026
- Gouvernement du Québec, Types de corps de police du Québec, up to date as of May 22, 2026
- Gouvernement du Québec, Trouver un service de police, up to date as of February 23, 2023